MF - Framework Policy

The Ministry of Finance presents the Framework Policy on Consumer Protection in the Financial Market  setting out objectives, areas and principles of its activities in consumer protection.

The general objective of consumer protection in the financial market is to achieve the state where the consumers make responsible and appropriate decisions in the financial market with regard to their current situation, i.e., they purchase products and services that best suit their current needs and simultaneously can to protect their rights and interests effectively.

This objective can be achieved through actions in three areas representing the pillars of consumer protection in financial market.

• The first one is the Information awareness, i. e., ensuring adequate information.
• The second is the Ability to work with information, i. e. an adequate level of financial literacy (capability).
• And the last one is the Capability of the consumers to promote and protect their interests and rights.

In the end more informed decision-making by the consumers contributes to a more effective and stable financial system and to the overall more effective allocation of resources in the financial market.